Remote Support by Innovative IT

Remote Support

Get Support Remotely
Many common issues can be resolved quickly without an IT Manager coming to your office. With your permission, we can quickly interface with your desktop via the web and take care of the difficulty.

Innovative IT Remote Support is available to all Innovative IT clients during our regular business hours of 9:00 AM - 9:00 PM EST. If you are experiencing a computer problem, please open a Remote Session below. We look forward to working on all types of issues and will suggest appropriate onsite resources if needed.

Security

Customers

• Customers must permit a Technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
• Customers can choose to terminate the session at any time
• All traces of the Customer Applet disappear from the remote PC when the session is finished

Ensure Secure Remote Sessions

• Comply with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions

Advantages of Remote Support

Network Streaming:
While on the phone with our Help Desk team, you may be asked to click on a link in order for us to control your computer and better assist you.

Innovative IT Remote Support is used by Innovative IT to provide instant remote support to customers and employees. Gain control of a remote PC over the web in seconds, without the need to pre-install software.

Advantages of Remote Support

» Fast & secure connections in 30 seconds or less
» Easy on the remote customer — even novice PC users
» Gather real-time system data with diagnostic tools
» Cost-effective
» No Travel Cost or Travel Time